You may return most items within 14 calendar days of delivery for a full refund. Sale items or special order items are not-refundable. Before returning any item you must contact us by mail, e-mail, fax or telephone to receive a return authorization. Items returned without authorization are considered a donation.

We cannot accept returns of certain items, including:

• Any item that is returned more than 14 calendar days after delivery.
• Any CD, DVD, VHS tape, cassette tape, that has been opened (taken out of its plastic wrap). If the video or cassette or DVD is defective, we will exchange this item for the same item.
• Any item that is not in its original condition or has been damaged (other than damage occurred during shipment).

Missing or defective items: call (301)933-0607 or send email to books@Russia-on-line.com to report any problem with your order. Be sure to thoroughly unpack your order and inspect all items. Have your packing slip or invoice number available when you call. Claims must be made within 14 calendar days.
Return the items to Russia Online, Inc. prepaid via a traceable method of shipment. We will reimburse the return shipping cost if the return is a result of our error.
Books/disks must be carefully packaged to reach Russia Online bookstore in resalable condition, i.e. unmarked, unstamped, unstickered, etc. Returned product that has bent corners, torn covers, appears shelf worn or scratched will not receive credit and will be returned to you at your expense.
For questions or additional information please call (301)933-0607 or send an email to books@Russia-on-line.com

Return items to:
ATTN: Returns
Russia Online, Inc.
10335 Kensington Pkwy, Ste A
Kensington, MD 20895